Return and Refund

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

Note: Purchases cannot be changed or cancelled once submitted.

For Defective, damaged or incorrect items:

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or full refund for the item, as described in our Refund Procedures.

Contact us to initiate your return via email

You must have purchased the item from us at or within 24h of the date upon which we provided the item to the carrier for shipment to you.

Refunds Procedures
If you are entitled to a refund in connection with a return, the following conditions will apply:

A refund will only be issued when a replacement is not available for damaged or defective

Your refund will be in the form of payment used for the purchase.

The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.

Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

Contact us to initiate your return via email

Warranty and Support
eXempt Cares warrants its products for 2 years after the date of purchase. Defects due to faulty materials and workmanship will be replaced at Exempt’s expense provided that convincing proof of purchase in the qualifying period is provided. Use of unauthorized replacement parts will void this warranty.

Warranty Exclusions
What is not covered under warranty?

Damage caused by use of unauthorized replacement parts or unauthorized scaler tips.
Damage caused by misuse, abuse, neglect, alterations or unauthorized repair.
Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.

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